Speed to Proficiency     Creating a sustainable competitive advantage

Nov/15

9

News flash! A LOT of work is boring!

boring-smallMy great grandfather made bricks every day. My grandfather held down three jobs to put mom through college. My dad worked at a civil service job he cordially hated – when he had a heart problem that permitted a medical retirement, he refused to have a retirement ceremony – he never went back in the building.

Most of the claim processors I train do not get a tremendous amount of personal satisfaction from their work. They don’t get a lot of pay for it, either. Work is something they do for eight hours to pay the rent, so they can then live their lives.

I’d even hesitate a guess that there are a lot more workers like this than there are workers in fulfilling, interesting, high paying jobs within most enterprises.

It’s weird to me that in the learning field, we talk so much about knowledge workers, about creating positive attitudes towards ones job, about making content that is compelling and interesting. We talk about Enterprise 2.0 and the flattening of the organization. About collaboration and knowledge sharing.

Since the 70’s, we’ve been bombarded with “find your dream,” “follow your passion,” and somehow led to believe that fulfillment and financial sustainability will follow.

We don’t talk about my dad. We don’t talk about the claim adjusters I train. I believe that thinking about these folks and their phenomenal world has gotten way too little attention in our field.

How should this influence our practice?

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